Holiday Shipping & Return Policy

Shipping

Holiday Shipping Policy

All orders made from November 23rd, 2023 to December 24th, 2023 will receive free shipping on their order.

**Customers are responsible for duties and taxes if applied to shipment.

Do you offer express shipping?

Yes, we offer express shipping. Your rate is calculated at checkout upon entering your shipping address. 

Can I cancel my order?

Yes, you can cancel your order within 24hrs of purchasing. Please email info@myloswim.ca with your order number.

 

Returns and Exchanges

Holiday Return Policy?

For the holiday season we are offering free returns.

During the holidays we have extended our return policy. For all orders made before December 24, 2023, if you are unsatisfied with your purchase you have 30 days to make a return from the date of purchase. If 30 days have gone by since your purchase or you purchased after December 24, 2023, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be in the unwashed, unworn, and in the original packaging. The hygienic sticker should not be removed, please try on all swimsuits with underwear. 

Is there a cost to make a return?

All orders made before De ember 24, 2023 you are eligible for free returns. Original shipping costs are non-refundable. 

How can I make a return?

To complete your return please email info@myloswim.ca with your order number and receipt. Please do not send your order back without contacting us.

When will I receive my refund? 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credited to the original method of payment.